Frequently Asked Questions
Q: What is your policy regarding telephone calls?
A: During office hours sick and urgent calls are welcomed to 912-673-9355. Please call between the hours of 10am and 4pm for non-urgent healthcare issues. Our nurse will speak with you or you can call back shortly if she is attending to in office patients. If your call requires that you speak with the doctor, he will call you back at the end of the day, unless your child has an urgent problem. If the office is closed and it is lunch time, please leave a detailed message with a contact phone number and someone will return your call during operating hours. Please remember that the office is closed on Wednesday afternoons.
Q: What if the office is closed?
A: If the office is closed and it is after operation hours, and you have an urgent concern, please call our after hours cellular phone line at 912-617-3836. This line is reserved for after hours/evening urgent care issues only! Please do not call this line during office hours or at lunch time as it is not answered during these times. If you do not receive an after hours call back within 30 minutes please attempt again. Your call may have not gone through or may not have been properly received. If you feel that your child is at risk for loss of life or limb, do not wait for a call back, but go the nearest Emergency Room or call 911 immediately! In addition, please note that TriCare patients can call the Tri Care nurse advice line after hours at 1-800-333-5331.
Q: Where is the office located?
A: Camden Pediatrics is located at 51 Lindsey Lane in Kingsland, Georgia. It is across the street from Camden Medical Center. Please call for precise directions or visit our online map.
Q: What do I bring to each visit?
A: Please bring the following to your office visit:
1.Your child's immunization record for every well visit or check up.
2. A blanket for infants to be wrapped in while in the exam room.
3. A diaper change for your infant or toddler.
4. A written list of question or concerns that you may have about your child.
5. Your insurance card.
6. A method of payment if have you have a co-pay, cost share, or deductible. (Payment is due at the time of service. Visa, MasterCard, check or cash is accepted.)
Q: What is your exam room etiquette?
A: Here are some tips for our exam room etiquette:
1. Please do not give your child food while in the examination room as it may interfere with the exam or cause choking if your child starts to cry.
2. Please do not allow your child to pull on the cabinets or pictures on the walls, or to play with the blinds, sink, sharp containers, electrical outlets, or examination equipment. Your child can be easily be inured by these objects. Toys are available from the playroom, and there is a television in each exam room which continuously plays movies and/or cartoons appropriate for children. There are also some books and magazines upon request.
3. Please do not leave your infant unattended on the examination table for even one second as they may startle and fall.
Q. When to should I arrive for my child's appointment?
A: Please attempt to arrive 10 minutes before your appointment to fill out forms and to allow the office staff time to check address, telephone, and insurance information. If you are over 10 minutes late for your well visit appointment, the receptionist will reschedule your appointment for a future time which is convenient for you. If you are over ten minutes late for a sick appointment, you will be worked into the schedule. This may require an extended wait as we tend to other scheduled patients.
Q: How much time will the appointment take?
A: Appointment times and lengths are made based upon the information that you give regarding your concerns about your child. Please tell the nurse or receptionist all the concerns that you would like to cover during the office visit so that adequate time may be allotted. Sometimes an extended appointment or more than one appointment may be needed to handle many or complex problems. Occasionally, emergencies are handled in the office or the Doctor may be called out on an emergency causing delays, our staff will do their best to do all they can to either reschedule or keep you informed of any wait time.
Q: What if I have more than one child that needs to be seen?
A: Please schedule an appointment for ALL children that you would like seen. It is logistically difficult to see an unscheduled sibling after the scheduled sibling has been examined.
Q: What if I need to cancel my appointment?
A: If you cannot make your appointment we kindly ask that you call at least 24 hours in advance to cancel. As of June 2002 missed appointments will be subject to a $25 fee.
Q: Do you accept Walk In/Work in Patients?
A: Walk-In patients are discouraged as they may cause an extended wait for scheduled patients. Please call for an appointment. Every attempt will be made to see your child the same day if he or she is sick. However, please be aware that wait times vary depending upon the number and severity of patients being seen. We will attempt to make your wait as comfortable as possible. We appreciate your cooperation in advance.
Q: How do I get Prescription Refills and Referrals/Authorizations?
A: Please allow for 48 hours for us to prepare and complete refill requests and referral/authorization forms. These are processed Monday through Friday 9am-4pm.
Q: How long does it take to get school forms processed?
A: Please allow 1 week from your request for us to prepare and complete school forms.
Q: How do I get a Work Excuse/School Excuse?
A: Work Excuses/School Excuses can be obtained at the time of check out from the receptionist.